How do I make a Message Box?

Administration > Features > Message Boxes

 

1. Right-click in the workspace and select New Message Box

2. Type your message in the Script Tab, including reference to any keypress options e.g. "Press 1 to leave a message"

3. Press and follow prompts to record script through your phone

    

   

    

4. In General Tab, drop-down keypress Type to match Queue Message Box Action to Script, including Timeout Message Box action taken after message playback stops and Time Out Delay has elapsed

Dial	Blind transfer caller to any outside phone number or internal extension
Invalid	Plays "Invalid option" message
Message Box	Blind transfer to any other Message Box
Replay	Replay message 3 times. Call terminated after 3rd repeat (warning given after 2nd repeat)
Ring Queue	Used after Queue hold announcements times out to pass calls back to the queue
Voicemail	Blind transfer caller to any internal voicemail box

5. Set the Time Out Delay in seconds

6. Create a number based on Message Box Type and enter in Number field

   	IVR	Queue Number + 0	(e.g. Message Box Number 929500)
   	Hold Announcement 1	Queue Number + 1
   	Hold Announcement 2	Queue Number + 2
   	Spare	Queue Number + 3
   	Spare	Queue Number + 4
   	Account Code	Queue Number + 5
   	No Agents	Queue Number + 6
   	Emergency	Queue Number + 7
   	Holiday	Queue Number + 8
   	After Hours	Queue Number + 9

7. Press to save